Shipping Policy

Shipping & Delivery Policy

At Gotonal, we are committed to delivering your order quickly, safely, and efficiently. Below is an overview of our shipping process and policies.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.

Shipping Times

Standard shipping times vary based on location:

Continental U.S.: 5–10 business days
Remote/rural areas: 7–14 business days

Shipping Costs

Free shipping is offered on most products across the contiguous United States. Additional fees may apply for:

Liftgate services
Residential deliveries
Remote access areas

Freight Deliveries

For large or heavy equipment (e.g., mowers), delivery will be made via freight carrier. A forklift may be required to unload. Please ensure someone is available to receive the shipment.

Damaged Shipments

If your order arrives damaged, please take clear photos and mark the delivery slip as “damaged.” Contact us within 48 hours at Gotonal@proton.me.

Tracking Your Order

Once your order ships, we’ll email you a tracking number. You can also visit our Track Your Order page anytime.

Need Help?

For any shipping-related questions, please contact our team:

📧 Email: support@Gotonal.com
📞 Phone: (918) 319-2327
📍 Address: 199 N Goldenrod Rd, Orlando, FL 3280